Shipping + Handling

Shipping Information

We know you'll want your gear ASAP... If you make your order before 11am (AEST) we will ship your order that day!

General Domestic (2-3 business days) - $11 flat rate
Express Domestic (Next business day) - $15 flat rate
International Delivery (2-4 Weeks) - $15 flat rate

All of our orders are tracked, you can track your gear here:

Domestic: Australia Post
International: Australia Post

Easy Returns & Exchanges

At Bondi Active customer satisfaction is on the very top of our list, so if you are unhappy with your items we will happily exchange or refund up to 30 days from purchase. Just remember the goods need to be in the original condition (with all tags attached) and need to be returned with the original invoice.

Online Returns & Exchanges

Items bought online can be returned for change of mind, within 30 days from purchase to our online returns department by following these simple steps:

1.      Include the original invoice

2.      Highlight or circle the items you would like to return

3.      Pack your item/s in their original condition, clean and with tags attached in secure packaging

4.      Attend your local Post office and post the parcel to our Online Returns Department:

Bondi Active Online Returns

PO Box 40

Pyrmont

NSW 2009

5.    Once received in our Online returns department, we will inspect and process the items. To ensure you receive your refund as quickly as possible, please allow up to 7 days for our Online returns department to inspect and process the items.

Please note that you will need to cover the shipping costs for your return parcel. Bondi Active is not liable for any items you return to us that are lost or damaged in transit.

If you wish to exchange your online order, please place a new order for any new items straight away to avoid missing out. Afterwards, please follow the steps listed above for a refund on your original order.

Faulty items
Bondi Active stands behind the quality of its products and service. If you are not satisfied with your purchase from us, simply contact head office on 02 8570 8400 or info@betweentheflags.com.au within 30 days of receiving your order and subject to conditions we will refund the full price of the product in question.