Frequently asked Questions

Do you have sizing information?
Yes, we have sizing guides - you can view them on the product page in images.

The item I want is out of stock, what an I do now?
At Bondi Active, our focus is to keep up with fashion and provide items that are unique and fresh with small product runs, with demand some of our popular items may sell out fast, therefore our products are only available while stocks last.

Do you hold or lay-by items for purchase at a later date?
No, we do not offer hold or lay-by services.

Do you place items on back order?
No, we do not place items on back order and we try not to advertise products that are out of stock. If you have purchased an item that is sold out you will be contacted by our customer service team and a refund will be arranged.

How can I provide feedback about a product?
We are always looking to improve the quality of our products and would love tohear from you. If you have something to say email us at info@bondiactive.com with your feedback.

Is there somewhere I can go to view the product before purchasing?
Unfortunately our Flagship store is not open just yet, however we do offer exchanges and refunds if you are not happy with your purchase.

What is Bondi Active's Privacy Policy?
We understand you want to maintain your privacy and our privacy policy can be viewed at the Privacy Policy tab.

Is it safe to use my credit card on Bondi Active's website?
Yes, Bondi Active Processes transactions via Stripe, we do not see or store any of your credit card information when purchasing online. You can view Stripes Privacy Policy here.

Is it safe to shop at Bondi Active?
Yes, shopping at Bondi Active is safe. We use the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure only Bondi Active see your information.

What form of payment can I use?
At Bondi Active we accept Visa and Mastercard.

What currency do you process in?
All prices are in AUD.

Will tax be added to my order?
All prices listed on our site are inclusive of GST, so you will not pay more than the advertised price.

How can I return an item?
If for any reason you would like to return and item please see our returns and exchanges page.

Can I cancel an order?
If you would like to cancel and order please contact us on (02) 8570 8400, we can cancel your order if we are notified before the goods are dispatched.

Did we answer your question?
If you could not find the information here please call us on (02) 8570 8400 or email info@bondiactive.com and we can help you further.